FAQs - The Spa At The Hotel Hershey

How do I schedule a spa appointment?: Please call 844-330-1797.
What time does The Spa At The Hotel Hershey open?: Spa services are offered daily beginning at 9 AM. Hours may vary with the season.
May I request a male or female spa therapist?: You may request a male or female therapist when scheduling treatments. However, we cannot guarantee this preference. All of our highly-skilled therapists are professionals and are extensively trained to provide you with the utmost comfort during your spa experience.
How old must I be to schedule an appointment?: Spa treatments are reserved for guests ages 18 and older. However, The Spa does offer a collection of teen services (ages 13-17) in our Garden Salon.
What do I do if I need to cancel my appointment?: Please notify The Spa a minimum of 24 hours in advance should you need to cancel or re-schedule to avoid a 50% charge for the service. All no-show appointments will be charged at full value.

How early should I arrive for my spa services?: Please check in at the spa reception desk 30 minutes prior to your first scheduled appointment. Unfortunately, late arrivals may not receive an extension of scheduled treatments. Should you arrive earlier, view our tips for beginning your relaxation.
Should I tell anyone about any physical, medical, or allergy concerns?: Upon arrival, you will complete a brief health history questionnaire to assist the spa technicians in providing with maximum safety and comfort during your visit. We encourage you to disclose any pertinent health conditions that may affect your spa experience. Please also consider printing and completing the health questionnaire prior to your visit to expedite your check-in process.
What should I bring to The Spa?: You will be given a Spa robe and slippers to change into before your treatment. Our therapists will only expose the portion of your body that is being treated at the time. A swimsuit is requested for the Spa Rain Shower.
What should I do with my jewelry and other valuables?: Please leave your jewelry and other valuables at home or in the safe deposit boxes located at the front desk of The Hotel Hershey.
May I bring my child to The Spa?: Children are not permitted in The Spa. Treatments are reserved for guests ages 18 and older, with teen services available in the Garden Salon for ages 13-17.

May I use my cell phone while in The Spa?: To ensure an atmosphere of relaxation, we ask that all electronic devices (cell phones, laptops, smart phones, etc.) be turned off while in The Spa. For your convenience, we offer several house phones.
Do I need to tip the spa therapists?: A 20% service charge will be added to your bill for all a la carte services and day spa packages.
May I use the Fitness Center and pools during my spa visit?: Use of the Fitness Center and indoor pool are complimentary for day spa guests. The outdoor pool complex is an added benefit extended to packages with three or more services. View fitness and pool details.
Where can I go for lunch?: The Oasis provides spa guests with mid-day dining in the comfort of their spa robes. Reservations are required and must be made in advance to ensure seating availability. If we are unable to accommodate you in The Oasis, an in-room dining menu is available to service you at our indoor pool area. Trevi 5 and Harvest are also available; however, guests must be properly attired and additional time may be needed for dining at these locations.

Frequently Asked Questions