Frequently Asked Questions

Have questions about your visit to The Spa At The Hotel Hershey? Browse our frequently asked questions below.

Scheduling Your Appointment

Please call 717-520-5888.

Spa services are offered daily beginning at 9 AM. Hours may vary with the season.

You may request a male or female therapist when scheduling treatments. However, we cannot guarantee this preference. All of our highly-skilled therapists are professionals and are extensively trained to provide you with the utmost comfort during your spa experience.

Spa treatments are reserved for guests ages 18 and older. However, The Spa does offer a collection of teen services (ages 13-17) in our Garden Salon.

Please notify The Spa a minimum of 24 hours in advance should you need to cancel or re-schedule to avoid a 50% charge for the service. All no-show appointments will be charged at full value.

Preparing for Your Appointment

Please check in at the spa reception desk 30 minutes prior to your first scheduled appointment. Unfortunately, late arrivals may not receive an extension of scheduled treatments. Should you arrive earlier, view our tips for beginning your relaxation.

Upon arrival, you will complete a brief health history questionnaire to assist the spa technicians in providing with maximum safety and comfort during your visit. We encourage you to disclose any pertinent health conditions that may affect your spa experience. Please also consider printing and completing the health questionnaire prior to your visit to expedite your check-in process.

You will be given a Spa robe and slippers to change into before your treatment. Our therapists will only expose the portion of your body that is being treated at the time. A swimsuit is requested for the Spa Rain Shower.

Please leave your jewelry and other valuables at home or in the safe deposit boxes located at the front desk of The Hotel Hershey.

Our spa guests may take advantage of the Cocoa Clubhouse at The Hotel Hershey, which welcomes children ages 5 and older. Based on availability; advance reservations required. The Spa also offers select services for teens (ages 13-17) in the Garden Salon.

During Your Spa Visit

To ensure an atmosphere of relaxation, we ask that all electronic devices (cell phones, laptops, smart phones, etc.) be turned off while in The Spa. For your convenience, we offer several house phones.

A 20% service charge will be added to your bill for all a la carte services and day spa packages. The service charge will be distributed to the spa therapists and support staff who served you during your spa experience.

Use of the Fitness Center and indoor pool are complimentary for day spa guests. The outdoor pool complex is an added benefit extended to packages with three or more services. View fitness and pool details.

The Oasis provides spa guests with mid-day dining in the comfort of their spa robes. Reservations are required and must be made in advance to ensure seating availability. If we are unable to accommodate you in The Oasis, an in-room dining menu is available to service you at our indoor pool area. Trevi 5 and Harvest are also available; however, guests must be properly attired and additional time may be needed for dining at these locations.


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